Remote Technical Support/ Service:
Please contact us directly for any technical questions or service needs. We have a team of bio-medical technicians to assist you with technical support, service & repair issues.
We offer live remote support Monday through Friday (excluding U.S. holidays), 9am-5pm EST
Please call: (800) 797-4546, ask for service.
Onsite service may be available depending on your equipment type and location, please contact our Service team for more information.
We offer loaner equipment while your equipment is being serviced, for an additional charge. Please contact us for more information.
Ultrasound Machine Customers:
All Portable Mindray ultrasound machines, purchased from National Veterinary or National Ultrasound, Inc., include our Overnight Loaner Program. You will receive a loaner unit if your Mindray portable system has to be sent in for repair during the warranty period. 24 hour overnight loaner program for service issue during your warranty period. We will overnight ship a portable ultrasound machine of like kind to your facility (Overnight shipping is only available during business hours Mon-Thurs 8am-3pm EST. Weekend delivery subject to additional fees.)
National Veterinary offers service contracts on select equipment, please contact our service department for pricing and more information.